Returns & Refunds

Last updated: March 20, 2026

Our Policy

The Underground Cultural District sells digital goods — books, essays, experiences, and tools — delivered instantly upon purchase. Because digital content cannot be "returned" in a traditional sense, our policy balances fairness with the nature of instant delivery.

When We Issue Refunds

We will provide a full refund within 7 days of purchase if:

• The content is defective (broken links, missing files, corrupted downloads)
• The content does not match the description on the product page
• You experience a technical issue that prevents access to purchased content

When We Do Not Issue Refunds

We cannot offer refunds for:

• "Changed my mind" requests after the content has been delivered
• Purchases made in error (please verify before checkout)
• Dissatisfaction with creative content (subjective preferences)

Digital goods are delivered instantly. Once you have access to the content, the transaction is complete.

How to Request a Refund

If you believe you qualify for a refund, contact us within 7 days of purchase:

Email: spine.posthumanliterature@gmail.com

Please include:

• Your order/transaction ID
• The item purchased
• A description of the problem

We will respond within 48 hours and resolve legitimate issues promptly.

Exchanges

We do not offer exchanges. Digital goods are instant-delivery items. If you purchase the wrong item, please contact us — we'll do our best to work something out.

Questions?

Email us at spine.posthumanliterature@gmail.com. We're here to help.